Information @ Kool Kingdom Ltd Information

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GREAT DISCOUNTS STILL AVAILABLE! Use Coupon Code 'NEWSHOOTS' to get a further 7.5% off if you spend just £5; 'NEWSHOOTS15' to get a further 10% off if you spend just £15; or 'NEWSHOOTS35' to get a further 15% off as long as you spend at least £35.

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NOW SHIPPING! YuGiOh! HIDDEN ARSENAL 2, GOLD SERIES 3 and THE SHINING DARKNESS BOOSTERS AND SINGLE CARDS - and all at fabulous prices! Click here for Boosters or visit the appropriate YuGiOh! Sections for Single Cards

Pokémon HS UNLEASHED boosters and themes all on site . Click here

Visit Kool Kingdom often to get the best bargains on Yu-Gi-Oh and other collectable cards

About Us At Kool Kingdom we are completely dedicated to providing you with everything you need in a collectable card site. If you have any suggestions or comments on how we could improve the site for you, or for new products that you would like to see us stock, then please e-mail us at info@koolkingdom.co.uk.

Our Contact details:

Kool Kingdom Ltd
PO Box 815 Guildford Surrey England GU4 7WE United Kingdom
0044 (01483) 222070

info@koolkingdom.co.uk

VAT Registration Number 811 0917 64

Copyright © 2003, 2004,2005,2006 Kool Kingdom Ltd. All rights reserved. Information in these documents is subject to change without notice.

Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. You will be able to amend quantities or delete items whilst in the shopping cart.
After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit and debit card payment via Visa, Mastercard, Delta and Switch.. If you are shopping from Europe, North America or anywhere else, when you place your order, your credit card company will convert the transaction to your own currency.

You would normally enter your credit card information through the secure area on the site, but, alternatively, you may provide your credit card information via phone, fax, or post if you prefer. We are also happy to take payment by cheque, postal order or bank transfer. If making an international transfer we will supply our Bank IBAN number on request. Please make any payment out to Kool Kingdom Ltd and please remember to enclose your order number, otherwise we will not know necessarily who the payment is from!

We are not able to take payment in foreign currency notes, unless otherwise agreed, or via a Western Union transfer, PayPal payment or American Express or Diners Club card payment.

When order confirmation is sent, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All UK items under £19 (net of VAT) are despatched by first class post unless otherwise requested and charged by weight at standard Post Office Rates for this service. There is also a notional charge for handling and packing of 50p plus 10% of the shipping charge.

For UK orders over £19, we may chose to despatch by Royal Mail First Class Recorded Delivery, depending on the items being ordered. You are not charged for the Recorded Delivery in these cases, unless you specifically request it. Orders over 0.5 Kg in weight can only be sent by Recorded, Special or Courier Delivery.

There is no insurance cover with the standard postal service. Should you require insurance cover then you have three options when shipping within the UK; you can chose Recorded Delivery, Special Delivery, or Courier. Recorded Delivery is not really an insured service, but it will pay up to £28 compensation in the event of loss or damage and has to be signed for.

For greater cover up to £500, you can select Special Delivery when ordering (Weight limit 10Kg). If you do not take this option then you are accepting liability for any loss in transit. Please do not rely on the fact that we may otherwise desptach by Recorded Delivery as we may not. The cover with this service is very limited. There is also a new UK Special Delivery Service with insurance cover up to £2,500, which we have added as requested by some customers who place larger orders.

International Registered Mail orders are sent by Royal Mail Airsure or Royal Mail International Signed For, which includes an insurance cover of £500.

Shipping for orders over £160 net is free of charge for UK inland shipment, except during main sale periods when this limit may be raised or removed for the duration of the sale. We will send orders that are free of shipping costs by the most cost effective insured service, normally this would be courier, for which someone will need to be present to sign for. For international orders there is no free limit and therefore if you spend over £160, we will contact you after your order has been placed to advise you of the exact shipping costs and to rake the additional payment.

Please note that the standard UK Courier and UK Royal Mail Special Delivery services do not deliver on Saturdays, so if you place an order at the end of the week this is likely to arrive the following week. There is now a new Royal Mail Special Delivery Saturday Delivery service which you can select if it is essential to receive the goods on a Saturday. Please note that all UK Special Delivery, Saturday Special Delivery and Courier orders must be with us by noon at the latest to guarantee that we will process and post them on that day. Orders placed between noon on Friday and noon on Monday will be posted on Monday, as we do not normally have staff working over the weekend. Please note that the Couriers do not guarantee next day delivery, although normally this is the case. Please also be aware that we can only deliver goods on the next day that we have in stock. In the event that a particular item is no longer in stock, then we will ship whatveer we can of your order and follow it up with the out of stock items as soon as they become available

Please also note that Couriers can not deliver to a PO Box as this is not a physical address. Therefore when placing Courier orders please ensure that you give your actual address. In the event that you inadvertently provide a PO Box address we will ship to the last known physical address, if we have this on file from a previous order.

We will take orders over the phone if you prefer, but in these instances we will add an admin fee of £1.50 plus VAT for each 5 minutes that one of our team is on the phone with you. This fee also applies to other services we offer such as pricing cards that you may wish to sell us, finding unusual cards that you want that we do not normally stock, etc.

Delivery Schedule We will process your order as soon as we receive it and we would normally send your order to you within 3 to 5 business days, except around bank holidays and exceptionally busy periods such as the weeks leading up to Christmas, Easter and during Sales, when delivery could take longer. In any event, all orders will be despatched within 30 days. International orders are generally received in under 8 working days.

Due to the popular nature of the items we supply, it is possible that an item might be out of stock at a particular time, especially the top tournament cards. In this event we will endeavour to source it for you as soon as possible and may ship the rest of your order in the interim. If you have ordered unlimited edition single cards, we may ship 1st edition ones, or ones from a different set, at our choice, unless you ask us not to in the comment box during checkout. This also applies to more recent sets where we are only displaying 1st edition cards - in this case we may swap to unlimited ones, unless you specifically request otherwise.

Please also use the comment box if there is a specific deadline for your order (Tournament, Birthday etc) so we can do our best to ship in time to meet your deadline. Please note that selecting Special Delivery or Courier Service does not alter out shipping timescales unless you request otherwise and we are in a position to accomodate this request. We will try, however, to despatch Special Delivery or Courier orders received by 12 Noon Monday to Friday, on that day, for delivery the next working day. If you want to guarantee Saturday Delivery in the UK then please select the Special Delivery - Saturday Guarantee service and order by 10am on the previous Friday.

Please note that goods are not picked for you until we receive payment. If you have selected to pay offline then we cannot guarantee that the items will still be in stock or at the same price when you make actual payment.

Back Orders If your item is not in stock, we will back order it for you. If this means that you may have to wait more than 28 days, (provided that it is not a 'Pre Order', 'Special Orders' or a 'To Order' item) you may be e-mailed with the option to cancel your order in case you would rather not wait, in which case we will refund the element of your order relating to the out of stock item(s). If we feel that there is no reasonable chance of getting your goods in a reasonable time frame then we will cancel and process a refund for the item(s) at the time we process your order.

In the case of items marked specifically as "To Order", "Special Order", "Pre Order", or marked with an estimated waiting time such as "2 to 4 weeks" we are ordering the goods in specifically to meet your order, which can often take some time, and therefore these items cannot be cancelled nor returned by you, unless they are faulty of course. Please note that Pre-Order shipment dates are for indication purposes only, as the Manufacturers often move these at very short notice.

For To Order and Pre-Order items, it is best to place the order separately as this way we will not hold other items that you may have ordered at the same time until the pre-order item is released or the to-order item comes into stock. It is at our discretion whether we ship the remainder of an order containing a pre-order, at the time or wait until the pre-order is due for release, but the likelihood is that we will hold your whole order until the pre-order is in, or ask you for additional payment to cover the double post and packing costs.

If you want to wait to pay for a pre-order, then you must order the item or items separately and supply us with your credit card details separately at the time of placing the order, by calling in with your card details. Alternatively you may send a cheque. We will then hold these on file until the pre-order is ready to ship. If you pay through World Pay (i.e. on-line) then payment will be taken immediately in the normal way.

If we have not been able to deliver back-order, pre-order or to-order items within 3 months, we reserve the right to cancel the order and refund you for the amount of the item, subject to the adjustments outlned below, or the value of the whole order if the whole order was subject to the backorder or pre-order.

If you elect to cancel an item that is not in stock at the time that you made your order, then a refund will be applied back to the credit card used for the purchase for the actual item less any discounts given against the item and any bank or credit card charges incurred in relation to the item. Where the order included a free or reduced price item triggered by the value of the order, this free or reduced price item must be returned in the same condition it was sent, if the value of the order drops below the original trigger value as a result of the refund for the cancelled item(s). If the free or reduced price item is not returned the refund will be reduced by the normal site price for the item (less any charge for the reduced price item). Any per order discount applied will also be adjusted to reflect the revised order value and any adjustment taken off the refund.When returning merchandise, please include a note with your order number and the details of the return.

If you wish to cancel a 'To Order' or 'Special Order' items that we have specifically ordered in for you at your request, then , at our discretion, we may agree to such cancellation, but we may charge up to 20% of the price of the item to cover our costs and the fact that we run the risk that the item may stay in our stock for some time and values may change

Please note that back-ordered items will be shipped firstly to those who paid the most (as prices are changing daily) and then secondly on a first ordered basis.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Credit Card Security:
~~~~~~~~~~~~~~~~~~~~~
We know of no documented cases of credit card fraud using our shopping system over the
Internet. Credit card numbers are not held in clear text within our web site. Payment
authorisation is conducted online using the payment processing gateway with WorldPay
Ltd. - www.worldpay.co.uk. WorldPay Ltd. are part of The Royal Bank of Scotland group of
companies.

Distance Selling Regulations:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Under the UK Distance Selling Regulations, customers within the UK have a right to cancel
their order for a full refund. To cancel, you must obtain a Returns Number from us within 7
days of delivery and then return the item(s). You are responsible for the cost of return
and original delivery costs. Note that these will be the actual costs of processing (assumed £1 per order) , packaging and delivery. You must take reasonable care of the item(s) and must not
unpack them. In the case of special order items, eg: where an item or items has been
specifically imported to complete your order, then this is not covered under the 7 day
period provided by the Distance Selling Regulations.

Guarantee We guarantee your satisfaction. All of our products come with a 7 day no arguments returns policy, provided that the goods are returned in the same condition that they were despatched in and provided that they have not been specially ordered in for you. Items marked "To order" against the product would fall into this category

Most of our single cards come straight from the packet and alll are double checked to ensure that they are in Mint Condition (YuGiOh) or Mint or Near Mint condition (MTG) prior to despatch, unless they are described as otherwise on the site. In the unlikely event that you should receive a single card that is not in the appropriate condition, we will naturally exchange it at our cost.

THE NEW, IMPROVED, KOOL KINGDOM PRICE GUARANTEE

SEEN IT ADVERTISED CHEAPER? WE'LL MATCH ANY PRICE AND GIVE YOU MONEY BACK AS WELL!

At Kool Kingdom, we have always prided ourselves on our prices and our extensive range of stock. We know that our prices are competitive because we check them all the time against our competitors. And this is even before some of our phenomenal discounts!

The Kool Kingdom Price Guarantee remains the best on the market, even though some of our competitors have eventually woken up and are trying to emulate us now!

How do we guarantee we have the best prices? If you buy anything from us and find it at a better price at a UK store or web site, let us know - even up to 7 days after purchase!. We won't just match the price - but we'll beat it by an extra 10% of the difference, provided that:

o The product is of the same quality / edition and in stock at the other store.
o You made use of any advertised Discount Coupons at the time of your purchase*.
o For 'Bricks and Mortar' stores we can verify stocks by a UK phone number.
o For UK web retailers, the items are available on-line within 48 hours of your claim.
o Prices compared include all hidden costs such as extra delivery charges and the value of free or specially discounted items relating to order level spend

Please note, prices are not guaranteed against non commercial enterprises such as fan clubs or any retail club requiring membership, nor any short term or voucher promotions, either online or in store. The Price Guarantee also excludes special orders, such as goods marked to order, and supplies and accessories.

The Price Guarantee only applies to Retail Prices and does not apply if you have a Wholesale Account

* Otherwise we will hold back bank charges from the rebate

Reaching Us If you need to reach us, please email us on info@koolkingdom.co.uk, alternatively, you can contact us by phone or fax( 0044 (01483) 222070 ; ) or write to us at PO Box 815 Guildford Surrey England GU4 7WE United Kingdom

Privacy Policy Kool Kingdom do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy Kool Kingdom orders can be returned within 7 days of ypur receiving them. All Returns must be in like new condition and still in original factory package where applicable. Customers are responsible for return shipping and all returns will be credited on receipt once approved.

Return Procedure

Please call or e-mail us stating that you wish to return the goods. We will then send you an address label to use
Any returns should be sent back to the address on the return label in their original packing. Once we receive your return, a refund will be applied back to the credit card used for the purchase for the actual item less any discounts given against the item and any bank or credit card charges incurred in relation to the item. If an entire order is returned the refund will also exclude the actual original costs of processing (5% of the order value or 10p per item, whichever is the greater, with a minimum of £1 per order plus VAT if applicable), packaging and delivery. Where the order has included a free or reduced price item triggered by the value of the order, this item must be returned if the value of the order drops below the original trigger value as a result of the refund for the returned item(s). If the free or reduced price item is not returned the refund will be reduced by the full normal site price for the item (less anything already paid for a reduced price item). Any per order discount applied will also be adjusted to reflect the revised order value and any adjustment taken off the refund. When returning merchandise, please include a note with your order number and the details of the return.

If you decide that you wish to cancel an order before it has been shipped, there will be a charge of 5% of the order value with a minimum of £1 per order plus VAT if applicable, to cover our costs, in particlar the charges we incur from World Pay for processing your payment and refund togethre with our internal admin costs. This charge will be deducted from the refund.

Kool Kingdom Card Policy

Following the YuGiOh card policy announcement from Upper Deck in May 2004, we introduced a new single card policy that we hope will benefit our customers by removing delays if specific cards occasionally temporarily go out of stock. Most of these conditions are specific to YuGiOh cards because of the many editions that the same card can come from, but where applicable, they apply to MTG cards too.

If you order an unlimited or 1st edition version of a card, if we do not have the European or American edition that you ordered in stock, we may ship the other version at the same price. This supplements our existing policy of shipping 1st edition cards, or the same unlimited cards from a different set of equal or greater value, if you have ordered an unlimited card that is not in stock at the time. This is at our option and naturally we will always try to ship the exact card you have ordered.

Where you have ordered a card from a re-print set such as a latter Base Set edition, a Starter or Structure Deck, one of the YuGiOh Dark Revelations or Dark Beginnings sets, or a Tournament pack, Master Collection card or other promo card, we may ship the original version in its place, provided that the rarity value is at least the same or higher. For YuGiOh cards, we will never exchange any card with a card from a starter deck as these are always deemed to have lower value.

We appreciate that you may not wish us to do this if, say, you are trying to complete a specific collection or you just want all your cards to be the same. In this case, please request in the third description field (comments on the site one) during check out that we do not make substitutions and we will make sure that we deliver exactly the cards you have ordered.

For YuGiOh Starter Deck single cards, we currently only list the American sets as the earlier ones have more cards than the European versions. We may ship either European or American cards at our discretion. Should you require cards from a particular set again please indicate this in the comment box during checkout. In all cases, if you do not state a preference, then any changes requested post shipping will carry a handling fee of £1.50 plus postage costs and VAT.

For YuGiOh 1st edition card sets where we have not yet entered the unlimited set on the site, we reserve the right to ship Common and Rare unlimited cards in place of 1st edition ones, as initial stocks of popular Rare and Common cards are often exhausted very quickly. We will always consult you before exchanging a Super Rare, Ultra Rare or Ultimate Rare card and you have the right to refuse such an exchange.

LATEST YuGiOh PROMO CARDS IN STOCK! Hundred-Eyes Dragon, Elemental Hero Absolute Zero, Obelisk (legally playable version!), CyberEltanin, Orichalcos Schunoros, and Tragoedia! Click here to grab these great cards

MAGIC THE GATHERING™ RISE OF THE ELDRAZI™. Single Cards, Intro Packs, Fat Packs, Booster Boxes and Booster Packs all available!

Magic and Yu-Gi-Oh! Fans. THE BEST SINGLE CARD LOOK-UP AVAILABLE! Search for exactly the card you need using criteria like type, level, attack, defence, etc. from our database of virtually every English Language card printed

Looking for a Gift for a Birthday or other event? Then visit our gifts section which contains many of our most popular items

Copyright 2003 to 2010 Kool Kingdom Ltd. Certain photographs used with permission or otherwise publicly available. All characters, product brand names, and images shown on this site are ™ and © their respective owners.
This is an unofficial site of Yu-Gi-Oh! ™, Pokémon ™, Lord of The Rings ™ , Nintendo ™, World of Warcraft TCG ™ , Vs System ™ , Top Trumps ™, and Magic: The Gathering ™ , and is not sponsored nor endorsed by any of the owners of these trademarks.

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